Calls a list of phone numbers and connects a collector to an answered calls.
V-SMS (VOLARE SMS)
This integrated SMS feature sends out a text message to the debtor’s mobile phone without any additional hardware. Volare® also allows you to configure outbound SMS campaigns to send out these text messages automatically when it meets certain criteria resulting in time savings from making reminder calls instead.
For more Bulk SMS features, visit Telefonix.
PREDICTIVE DIALER
MULTI-CONNECT
Volare® seamlessly connects to hundreds of computers from different remote locations to a common database at your head office, thanks to the latest Microsoft .NET development tools.
COLLECTOR PRODUCTIVITY MONITORING
Volare® includes a list of progress report on all your collectors or teams which is updated in real-time when the collection process takes place.
REMOTE ACCESS
This feature allows you to remotely-access Volare® via a web-based interface through a web browser or a smartphone in the event that you are not in your office and do not have Volare® installed at your remote location. To ensure maximum data security, the web connectivity is designed to have limited (basic) functionality.
COMPREHENSIVE REPORTS
Volare® is all about performance. To measure your performance, you need reports that impress your clients, keep your team of management and decision makers informed, and keep your debtors paying.
SIMPLIFIED COLLECTION MODULE
With the high staff turnover rate recorded for this industry, it is crucial to ensure that new staff can learn the system in the shortest time possible. We have designed an easy 2-page core collection screen.
- First screen will show list of calls or follow-up needed to be made today and outstanding follow-ups from previous days.
- The second page will be triggered when the Collection Officer clicks on a debtor name from the first screen, which will open up the debtor’s details page.
FIELD VISIT
This feature monitors field visit officers on the move as they are sent out to visit debtors.
SYSTEM ACCESS POLICY
Every function in Volare® can be protected from access by unauthorized user group. Volare® lets you create user group access policies which will apply to all users registered to this group.
Access configuration can be defined to the very detailed level such as, to allow specific reports to be accessible by certain user groups.
PAYMENT CONSOLIDATION AND CONTROL
Often when a debtor makes payment, it goes direct to your client. In such event, the client will provide a periodic payment listing for your reconciliation purposes. However, going through a list of hundreds of cases can be a very time consuming routine.
Volare® provides a feature to import the payment listing into Volare® and run an automated checking procedure to update all matches with the payment received. Subsequently, all commission calculation and reporting will be generated automatically.
With this feature, human error can be eliminated entirely.
CASE/FILE ALLOCATION/DISTRIBUTION
Bulk cases can be distributed automatically using 4 methods:-
- Distribution by Number of cases against value of casesEnsures every collection officer gets the same amount of cases with the same total value.
- Distribution by Postal CodeEnsures each Collection Officers concentrate on debtors from the same area code. This is especially effective when site visits are involved.
- Distribution by PercentageManually sets a percentage to how much a collector can be assigned. This is effective when you want to reward a high-performing Officer with more cases while keeping prudence with the new ones.
- Distribution by StrengthEnsures better Collectors gets more cases and vice versa based on previous month’s performance.
DEFINABLE COMMISSION STRUCTURE
Volare® lets you define the commission structure and fee calculation for each of your client based on:-
- Account age
- Fixed fee
- Amount type
- Amount assigned
- Percentage
- Bucket system
- Percentage out of sum collected
- Percentage added on top of amount to be collected
Once set, all the calculations will be done automatically so that the figures will reflect on the collection screen (if applicable) and all reports will reflect on the commission keyed in.
ACCOUNT LOCKING MECHANISM
The locking mechanism is our answer to control and monitoring. Volare® gives you the flexibility to exclusively configure locking parameters by type of cases and type of accounts for each and every one of your clients’ cases.
When any of the cases fall into any of locking criteria, the system will automatically lock the collector from making changes to the case. At the same time, Volare will prompt team leaders and team supervisors of the accounts which got locked.
CUSTOMIZATION
For the more experienced user, you might be interested to customize your operation screen to ease and speed-up your collection processes with minimal effort. With just a couple of clicks, you can hide or show debtor information that you may require for your day’s collection routine.
REMARKS
- Internal and External Follow-up remarks
All remarks keyed in the External Remarks will be used to generate client related reports while the Internal Remarks will reflect on all the automatic system updates. - Predefined Follow-up remarks
Instead of typing remarks, the system allows the collectors to quickly select a remark filtered by the selected event status. This can eliminate time wastage on typing remarks as all remarks will be more well-structured and standardized. - Automated remarks
For some of the tasks or consequence from an activity, Volare will automatically insert a remark in the debtor follow-up/running tables.
INSTALLMENT PLAN SCHEDULER
Volare® provides numerous convenience and control for cases on installment plans. With just several clicks of a button, a collection officer can record payment plan agreed with a debtor.
However, this module offers further control by recognizing the plan if it complies to the company policy, in which it will be routed to the supervisor for approval.
Volare will also remind relevant parties when each payment is due, or a SMS can be sent automatically.
ADVANCED SEARCH
Our latest Advanced Search feature allows you to search the entire database and have the results displayed in a list view. You can later narrow down your search based on any criteria that you wish to see. From this list, you can also multi-select cases that require your attention. This way you can reduce your searches with a third party, consequently saving on expenses and time.
UNLIMITED NUMBER OF DEBTORS’ DETAILS
Volare® does not restrict you to any number of contact information for each debtor. And even when the debtor case is deleted or aborted, the contact detail stays intact.
EXPORT
All generated reports can be easily exported to a variety of formats, such as Microsoft Excel, Microsoft Word, Acrobat PDF, RAW Text files, and Image files, which is ideal for presentations or archiving purposes.
AUTOMATED LETTER/NOTICE PRINTING
Instantly prints all your reminder notices based on predefined or customized letter templates.
Volare® drives the bottom of debt collection activities to the top reporting chain of account receivable management strategies.
For other products and solution, visit Stampede Solution.
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